Open Internet & Network Management

Federal rules (the FCC's transparency rule, 47 CFR § 8.1) require internet providers to publish their network management practices, performance characteristics, and commercial terms so customers can make informed choices. This page is that disclosure for all InfoWest broadband internet access services, residential and business. It supplements our Terms of Service and Acceptable Use Policy.

Network management practices

Blocking, throttling, and paid prioritization

InfoWest does not block lawful content, applications, services, or non-harmful devices. We do not throttle traffic based on content, application, service, or user, and we do not accept payment to prioritize any traffic over other traffic. We reserve the right to restrict traffic that violates our Acceptable Use Policy or that poses an active security threat to the network or other customers.

Congestion management

InfoWest does not run automated congestion-management systems that alter individual customers' bandwidth or latency. Our approach to congestion is capacity: we monitor utilization across the network and upgrade links and equipment as demand grows. Where one connection's sustained usage materially degrades service for other customers, we address it directly with that customer under the Acceptable Use Policy, usually by moving them to a service engineered for their usage.

Application-specific practices

We do not block or rate-limit specific protocols or ports, with these exceptions:

• Port 25 (SMTP) is blocked to and from customer connections, except for customers who request SMTP access and agree to follow anti-spam laws and practices.
• Ports or services may be blocked at a customer's request, or where required to comply with law or to contain malicious activity.
• Customers may opt in to paid filtering of spam, viruses, and objectionable content.

Device attachment rules

Your handoff from InfoWest is a standard Ethernet connection, and you may attach your own router or computer. Attached devices must not send Layer 2 management protocols (STP, RSTP, or similar) or Layer 3 routing protocols (OSPF, RIP, BGP) toward InfoWest equipment, except under a written routing arrangement with us, which is available on dedicated circuits.

Security

InfoWest uses industry-standard practices to protect the network and customer privacy. Network traffic is not routinely inspected or stored; our personnel may inspect traffic in the ordinary course of diagnosing and fixing network problems, and diagnostic captures may be shared with equipment vendors solely to resolve equipment issues. See our Privacy Policy for the full picture.

Performance characteristics

Service descriptions

• Fiber: fixed service over fiber-optic facilities, with plans up to 8 Gbps where available.
• FiberWave: fixed wireless service delivered over our 60 GHz mesh network, with fiber-class speeds in served neighborhoods.
• Fixed wireless: service over licensed and unlicensed radio frequencies where fiber and FiberWave don't yet reach.

Plan speeds are provisioned rate limits, not guarantees; the speed a plan actually delivers depends on the technology serving your address, which is why we confirm expected speeds at your address before install. Typical latency figures per service type: [to be published from NetOps measurements]. All services support common real-time applications (calls, video meetings, gaming) provided the application's needs fit within the plan's rates.

Specialized services

InfoWest offers VoIP phone service. Our network management treats InfoWest VoIP and competing VoIP services identically; we do not favor our own voice traffic.

Commercial terms

Current pricing for every plan is published on our plan pages. Standard plans have no data caps: no usage allowance, no overage billing. Standard plans are for the subscriber's own use; redistribution and resale arrangements are served by Dedicated Internet Access circuits under separate terms, as described in the Acceptable Use Policy. Taxes and government fees vary by location and appear on your bill. Our privacy practices are described in the Privacy Policy.

Questions, complaints, and redress

If you believe we're not living up to this disclosure, call us at (435) 674-0165 or use our support center. Every call, voicemail, and email opens a tracked support case, and you'll receive updates until it's resolved. You may also file an informal complaint with the FCC at consumercomplaints.fcc.gov.