Privacy Policy

This Privacy Policy describes how InfoWest collects, uses, and discloses personal information from users of our website and services. "Personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular person or device, such as your name, email address, location, phone number, account, and payment and usage information. We do not sell, trade, or rent your personal information to third parties.

Use of Information

We use the information you provide to deliver your service, bill you, send account notices, and tell you about our products. We will also occasionally tell you about special offers from our partners. We occasionally provide aggregate information about the use of our website to partners, but these statistics never include personally identifying information. We disclose customer information to government agencies only as described under Law Enforcement Requests.

Security

InfoWest takes reasonable steps to protect your information, including encrypting data in transit (HTTPS/TLS) and restricting employee access to personal information on a need-to-know basis. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Network Usage Information

To run the network and help you when something goes wrong, our equipment records how much data each connection uses, its speeds and latency, and the general category of its traffic, such as streaming, gaming, or video calls. It does not record the content of your communications. Network operations staff can see these statistics, and support staff see a basic summary when they help you. We keep them as long as we need them to run the network, support you, and meet legal record-keeping requirements. We protect them the same way we protect your account information.

Cookies

Cookies are small files your browser stores on your device. InfoWest uses cookies to personalize your experience and to keep your session data while you order. Most browsers accept cookies by default; your browser's settings let you refuse them or warn you before accepting one.

SMS / Text Messaging

InfoWest may send SMS messages to customers who have opted in, including account updates, service notifications, and promotional content.

Information collected: Name, phone number, and consent timestamp.

How we use it: To send messages you requested. InfoWest does not sell, rent, or share this data with third parties.

Your rights: You may request access to, correction of, or deletion of your personal data by contacting privacy@infowest.com.

To opt out of SMS at any time, reply STOP to any message. For help, reply HELP. Message and data rates may apply.

Children and Privacy

InfoWest does not knowingly collect personal information from children under 18. If a child has given us personal information, a parent or guardian may ask us to delete it, and we will make reasonable efforts to do so. For more information about children, privacy, and the Internet, see the Federal Trade Commission's Children's Privacy page.

Third-Party Links

InfoWest sites, apps, and services may contain links to third-party websites. Those websites' own privacy policies, not this one, govern your use of them. We are not responsible for their information practices; read their policies to learn how they handle personal information.

Retention

If you delete your account, to the extent permitted by applicable law, we will retain and use your personal information as necessary to comply with our legal obligations, resolve disputes, maintain appropriate business records, and enforce our agreements.

Customer Proprietary Network Information (CPNI)

If you subscribe to InfoWest voice service, federal law (47 U.S.C. § 222) protects information about your use of that service: the numbers you call, when, and for how long, and the calling plans you subscribe to. This is Customer Proprietary Network Information (CPNI). We use CPNI to provide, bill, and collect for your service, to answer your support requests, and to protect against fraud. We do not sell CPNI, we do not use it for marketing, and we share it only as needed to provide your service or as the law requires. We verify your identity before discussing account details or making account changes. If CPNI or other personal information is exposed without authorization, we notify the affected customers and federal authorities as FCC rules require.

Law Enforcement Requests

We disclose customer information to government agencies only in response to valid legal process, such as a subpoena, court order, or search warrant, or when federal law allows us to act in an emergency involving danger of death or serious physical injury. We disclose only what the legal process covers.

Agencies should address legal process to FIF St. George, LLC (dba InfoWest) and send it to subpoenaresponse@infowest.com, or deliver it by mail or in person to 435 E Tabernacle, St. George, UT 84770, Attn: Legal / Compliance. We do not accept legal process by fax. For an emergency request, use the subject line “EMERGENCY DISCLOSURE REQUEST” and attach the agency's emergency disclosure form on letterhead, signed by a sworn officer.

Notice to Nevada Residents

InfoWest does not sell, trade, or rent your information to third parties. If you are a Nevada resident, you may submit an opt-out request to privacy@infowest.com. To be effective, your request must include your full name, address, phone number, and email address. We will respond to your verified request within 60 days. If we need up to 30 more days, we will tell you before the first 60 days end. You can also submit a data removal request.

Your Acceptance of these Terms

By using any InfoWest site, app, or service, you accept this policy and our Terms of Service. If you do not agree to this policy, please do not use our site, app, or service. If you keep using the site, app, or service after we post changes to this policy, you accept those changes.

Summary

InfoWest is protects your privacy. We use the information you provide to deliver your service, bill you, send account notices, and tell you about our products. As above, we do not sell, trade, or rent your personal information to third parties. If you would like to discuss how we use your information, email privacy@infowest.com.